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Issues with Samsung

Created by: Activy Pomoc

Modified on: Thu, 15 Jul, 2021 at 2:01 PM

Did you save the route on your Samsung phone and after its completion you see that it did not end up in our system or that some parts are missing? We know the problem. For some time now, Samsung phones have been among the most problematic when it comes to automatic shutdown of applications.

Where does this problem arise? Activy, like all GPS-based route recording applications on your phone, must be running during the whole ride. Samsung's software, on the other hand, prioritizes battery saving by default, which aggressively disables background applications.

Usually in such cases the activity time is recorded correctly, but the calculated distance is significantly underestimated.

Fortunately, we know very effective ways to avoid such situations - all you need to do is configure your phone properly.

You need to go to Settings-> Applications-> Activy-> Battery-> Battery optimization. Then it is necessary to set the filter in the list: All applications, find Activy in this list and uncheck the Optimize * checkbox.

Phew, it's been a long way. This setting should fix the route recording problem on phones with Android 11 installed.

But what if your phone is running an older version of Android? In this short article, we can't suggest solutions for all Samsung phones on the market, but we can refer you to the experts. At you can find detailed instructions for previous generations of phones. A short read will allow you to freely use your Samsung with Activy.

It's time to make sure everything is running smoothly now. We invite you to train!

* names of individual settings may slightly differ depending on the system version.

Activy is the author of this solution article.

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