How can we help you today?

Issues with XIAOMI

Created by: Activy Pomoc

Modified on: Thu, 25 Jul, 2019 at 3:12 PM


Being a cyclist and, simultaneously, a XIAOMI phone owner is not easy. Did you ever experience a situation where your route wasn’t saved or the Activy app shut down during a ride?


Unfortunately, the problem lies not within the Activy app, but within the system of XIAOMI phones. It can shut down the app and leave our efforts unrecorded. However, that is not always the case.


Even famous sport’s apps, such as Strava or Endomondo, with tens of millions of users, can’t protect their cyclists from predatory XIAOMI devices.


Below, you can find a few solutions, that should work on most of the devices.


Solution 1 - changing phone settings


Depending on the version of the operating system, we recommend one of those three solutions:


  1. Go to „Settings” and find „Protected apps”. Turn on the protection for Activy.
  2. Go to „Settings” and find „Apps” (advanced settings) and authorize Activy’s settings considering battery usage, background activity or its activity when the screen is turned off. Each operating system has a slightly different settings screen. Below you’ll find the solution:


Settings > Apps > Installed Apps > Find „Activy” on the list > Battery saver > No restrictions



3. Authorize the app to utilize the GPS signal: Settings > Apps > Installed Apps > Find „Activy” on the list > App Permissions > tick the authorizations


Solution 2 - change saving routes settings


Unfortunately, there is no 100% guarantee that the first solution is going to be successful, and the problems may reoccur when on a longer ride. We highly recommend to divide the workouts to shorter segments, so that each of them does not exceed 40 minutes of a continous ride.


It’s always a good idea to have a fully charged battery before a longer ride, and to limit the background activity of other apps.


A
Activy is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Skontaktuj się z nami