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Created by: Activy Pomoc

Modified on: Thu, 25 Jul, 2019 at 3:38 PM


You can download Activy on Android phones with an operating system 5.0 or higher, or iOS 11.0 or higher. However, some phones will present problems with the GPS signal or the operating system in general. These phone models make it hard for Activy to receive the GPS signal properly. The app might shut down when recording an activity or, sometimes, it won’t be able to receive GPS signal. Check how to solve these issues, if you have a Huawei phone (https://activyapp.freshdesk.com/en/support/solutions/folders/42000104141 )

  

Additionally, you can find the phones that are not supported by Activy below:

  • Wiko Rainbow
  • Samsung Galaxy Ace 3
  • Samsung Galaxy Express 2

 

When using the mentioned below phones, you might encounter some issues that will result in shutting down the app or inaccurate GPS data download:

  • Huawei Nova and Nova+
  • Huawei P8 and P8 Lite
  • Huawei G7 and G7 Plus
  • Huawei Mate 7, Mate S, Mate 8 and Mate 9
  • Huawei P9, P9 Plus and P9 Lite

 

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