It is one of the most common reasons for cutting the route short, the app shutting down during an activity or not even recording the activity at all.
In order to prevent such issues, turn off the battery saving setting, the battery management system, battery optimization and all external apps that aim to optimize the battery use.
Each and every phone has different options and default settings, that is why ways of dealing with this issue differ, depending on the phone brand. When those settings (optimization) are active, they might lead to shutting down Activy or an unrecorded activity. That is why, we highly recommend to turn off the optimization settings for Activy.
Samsung (Android 6 or higher)
Settings -> Apps -> Choose the three dots (the icon in the top right corner) -> Special Access -> Optimize battery usage -> Find Activy on the list and make sure it’s selected
Huawei (Android 6 or higher)
- Change battery settings to normal (switch off saving modes) and grant Activy permission or switch off automatic settings for the application
- Settings > Applications > Advanced > Ignore optimizations > Find in the Activy list and select "allow"
HTC (Android 6 or higher)
Settings -> Power -> Battery optimization -> Choose "Activy" -> Select "Don't optimize" -> Done
XIAOMI MIUI (Android 6 or higher)
- Settings > Additional settings > Battery and Performance > Manage application battery consumption > Select "Applications" and then "Activy"
- Settings > Additional Settings > Privacy > Location and make sure you allow applications to access your location and use "High Accuracy" location
Sony (Android 6 or higher)
Settings > Battery > Select "(...)" in the upper right-hand corner of the menu and click "Battery optimization" > Select "Applications" > Select "Activy"
LG (Android 6 or higher)
Settings > Battery and power saving > Select "Battery consumption" > Disable optimization > Enable ignoring battery optimization for Activy
Settings > Battery > Battery optimization > Go to "list of all applications" > Select Activy and "do not optimize" options
Motorola (Android 6 or higher)
Settings > Battery > click menu in the top right corner > Battery optimisation > select "do not optimise" and "all applications" > Find in the Activy list and select "do not optimise"
There are numerous smaller brands on the market, that use Android as well, so the settings may vary depending on the phone type. If your device is not on our list, try looking for similar settings to the ones mentioned above. Give it a try, when fixing the issues with faulty route tracking or Activy app shutting down.